Connect MCPStat Check
VerifiedStat checkConfidence: low

83% of consumers believe customer experiences should be better than they are today

Commonly cited as: "Most customers are unhappy with CX"

Verified Confidence: low

Primary source found; it says the same thing, the scope matches, and it is reasonably current.

Safe rephrasing

In Zendesk's CX Trends survey, 83% of consumers said customer experiences should be better than they are today.

What the source says

AI promised better CX, but 83% of consumers still believe experiences should be better than they are today.

Zendesk — CX Trends report (landing page)

Commonly cited as
"Most customers are unhappy with CX"
True origin
Zendesk — CX Trends report (landing page)
Type
Stat check: A widely repeated statistic traced back to its origin.
Year
2026
Data as of
Zendesk CX Trends, page checked Oct. 2026
Last checked
Method & sample
Zendesk's annual CX Trends survey; sample not stated on the page.
Drift between quote and source
  • Broad opinion question
Interest
Zendesk sells customer service and AI agent software.

Sources we opened

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