{
  "schema_version": "1.1",
  "id": "zendesk-83-percent-consumers-say-cx-should-be-better",
  "slug": "zendesk-83-percent-consumers-say-cx-should-be-better",
  "url": "https://groundedkit.com/claims/zendesk-83-percent-consumers-say-cx-should-be-better/",
  "api_url": "https://groundedkit.com/api/claims/zendesk-83-percent-consumers-say-cx-should-be-better.json",
  "claim": "83% of consumers believe customer experiences should be better than they are today",
  "commonly_cited_as": "\"Most customers are unhappy with CX\"",
  "verdict": "verified",
  "verdict_definition": "Primary source found; it says the same thing, the scope matches, and it is reasonably current.",
  "confidence": "low",
  "rating": {
    "value": 5,
    "best": 5,
    "worst": 1
  },
  "origin": {
    "publisher": "Zendesk",
    "title": "CX Trends report (landing page)",
    "year": "2026"
  },
  "quote": "AI promised better CX, but 83% of consumers still believe experiences should be better than they are today.",
  "method": "Zendesk's annual CX Trends survey; sample not stated on the page.",
  "drift": [
    "Broad opinion question"
  ],
  "interest": "Zendesk sells customer service and AI agent software.",
  "safe_rephrasing": "In Zendesk's CX Trends survey, 83% of consumers said customer experiences should be better than they are today.",
  "sources": [
    {
      "title": "Zendesk — CX Trends",
      "url": "https://www.zendesk.com/customer-experience-trends/",
      "primary": true
    }
  ],
  "kind": "stat_check",
  "as_of": "Zendesk CX Trends, page checked Oct. 2026",
  "last_checked": "2026-10-16",
  "stale": false,
  "date_reviewed": "2026-10-16",
  "license": "CC BY 4.0",
  "license_url": "https://creativecommons.org/licenses/by/4.0/"
}