Connect MCPStat Check
VerifiedStat checkConfidence: low

74% of consumers say that because of AI they now expect customer service to be available 24/7

Commonly cited as: "Customers now expect 24/7 service"

Verified Confidence: low

Primary source found; it says the same thing, the scope matches, and it is reasonably current.

Safe rephrasing

Zendesk's CX Trends survey reports that 74% of consumers now expect 24/7 customer service because of AI; Zendesk sells AI service tools.

What the source says

74% of consumers say that due to AI they now expect customer service to be available 24/7

Zendesk — CX Trends report (landing page)

Commonly cited as
"Customers now expect 24/7 service"
True origin
Zendesk — CX Trends report (landing page)
Type
Stat check: A widely repeated statistic traced back to its origin.
Year
2026
Data as of
Zendesk CX Trends, page checked Oct. 2026
Last checked
Method & sample
Zendesk's annual CX Trends survey of consumers and CX leaders; the landing page does not state the sample.
Drift between quote and source
  • Stated expectation
  • Vendor survey without published sample on the page
Interest
Zendesk sells customer service and AI agent software.

Sources we opened

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