Verified Confidence: low
Primary source found; it says the same thing, the scope matches, and it is reasonably current.
Safe rephrasing
Salesforce's State of the Connected Customer survey reports 46% of business buyers would work with an AI agent for faster service, while only 17% of customers are comfortable with one making financial decisions.
What the source says
Nearly half of business buyers (46%) would work with an AI agent for faster service and 38% of customers are comfortable with agents creating personalized content while only 17% are comfortable with an agent making financial decisions for them.
Salesforce — State of the Connected Customer (latest edition)
- Commonly cited as
- "Customers want AI agents"
- True origin
- Salesforce — State of the Connected Customer (latest edition)
- Type
- Reference fact: A frequently needed number or rule taken directly from a primary source (e.g. Pew, Census, IAB/PwC, FTC), with its as-of date.
- Year
- 2025
- Data as of
- Salesforce survey, latest edition as published Oct. 2026
- Last checked
- Method & sample
- Global online survey of consumers and business buyers run for Salesforce; the summary page does not state the sample size.
- Drift between quote and source
- Sample size and fieldwork dates not shown on the page
- Salesforce sells AI agents
- Interest
- Salesforce sells CRM and AI agent software.