{
  "schema_version": "1.1",
  "id": "can-spam-opt-out-10-business-days",
  "slug": "can-spam-opt-out-10-business-days",
  "url": "https://groundedkit.com/claims/can-spam-opt-out-10-business-days/",
  "api_url": "https://groundedkit.com/api/claims/can-spam-opt-out-10-business-days.json",
  "claim": "Under CAN-SPAM you must honor an opt-out within 10 business days",
  "commonly_cited_as": "\"How fast must I process unsubscribes?\"",
  "verdict": "verified",
  "verdict_definition": "Primary source found; it says the same thing, the scope matches, and it is reasonably current.",
  "confidence": "high",
  "rating": {
    "value": 5,
    "best": 5,
    "worst": 1
  },
  "origin": {
    "publisher": "Federal Trade Commission",
    "title": "CAN-SPAM Act: A Compliance Guide for Business",
    "year": "2023"
  },
  "quote": "Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days.",
  "method": "FTC business guidance.",
  "drift": [
    "None — other rules (e.g. mailbox-provider bulk-sender requirements) may demand faster processing"
  ],
  "interest": "n/a (federal regulator).",
  "safe_rephrasing": "The FTC's CAN-SPAM guide says opt-outs must work for at least 30 days after sending and must be honored within 10 business days.",
  "sources": [
    {
      "title": "FTC — CAN-SPAM Act: A Compliance Guide for Business",
      "url": "https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business",
      "primary": true
    }
  ],
  "kind": "reference_fact",
  "as_of": "FTC guide (Aug. 2023, edited Jan. 2024)",
  "last_checked": "2026-10-16",
  "stale": false,
  "date_reviewed": "2026-10-16",
  "license": "CC BY 4.0",
  "license_url": "https://creativecommons.org/licenses/by/4.0/"
}